Return Policy
At Pawfinity, we want you to be satisfied with your purchase.
Return Eligibility
Items may be eligible for return if:
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The item arrives damaged or defective.
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You receive the wrong item.
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The item is unused and in its original condition.
Return Request Period
Return requests must be submitted within 14 days of receiving your order.
Non-Returnable Items
We cannot accept returns for:
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Used products
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Items damaged by misuse
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Personalized or custom-made products
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Clearance or final-sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
Refunds
Once your return is approved and inspected, refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
For return requests, please email: